Each item is guaranteed for production defects or receipt of failed materials. If you're not satisfied with one of our pieces, please send back for refund, repair, or replacement.
We will accept returns or exchanges within 30 days of purchase if you are not satisfied with your item upon receiving goods. Please submit any approved holiday extension requests by January 15th.
The value of returned items will be refunded within 14 business days after it is received in new condition with tags, packaging, and proof of purchase. We will accept limited exchanges under the same terms and will take up to 14 business days to process. While exchanges will be processed for free, returns may absorb a flat fee of $9 to help offset processing, shipping, handling, and repackaging costs.
The Long Wharf guarantee and return policy does not cover general wear, normal usage, or damage caused by accident or by using the item outside of its intended purpose, nor does it include items purchased on sale or with discounts. Returns and exchanges are only eligible on purchases within the continental United States and do not apply to international orders. This includes animal damage, damage due to mishandling by third parties, extreme wear, or any alterations made to the item. Disregard for the cleaning and care instructions, abuse of product, or neglect are not covered. Please note every item is subject to an evaluation by our Customer Service Team.
Items that do not perform their intended purpose will be eligible for repair, exchange, or store credit. Please contact us immediately with full details of the damage. Your request will be processed by our Customer Service Team once the item is received and evaluated.
General wear is considered abrasion, fading, stretching, marking or other breakdowns cause by normal use over an extended period of time. The lifetime of an item is considered the time period in which an item can serve its intended purpose through normal wear and usage.
Giveaway items may be exchanged on a conditional basis.